The effective date of this Privacy Policy Agreement is June 1, 2020

Who we are:

Our website address is: City Top 10 (””) is an online and mobile platform that helps people find products and services, showing consumers which businesses are the most popular based on public reviews.

Part of our service includes soliciting and aggregating votes and user recommendations. Our users vote, share their favorites, create lists, ask questions, invite friends, and write recommendations about local businesses. These recommendations are posted on our web site, mobile application, and web sites we create with sponsor partner (collectively the ”Platform”).

We also interact with marketing partners to bring to the attention of our users products and services we believe the users will find interesting (sponsor partners and marketing partners are collectively referred to as the ”Partners”). This privacy policy (”Privacy Policy”) outlines the types of personal information we may collect when you use the City Top 10 service (”Service”), which is further described in the Terms of Service (”Terms and Conditions”) available at as well as some of the steps we take to secure it.

Voting results and recommendations can be accessed and read by other City Top 10 users. For the purposes of this Privacy Policy, a ”user” is defined as someone using the City Top 10 Platform, and a ”friend” is defined as someone you have explicitly invited to share questions or local information with you. By using City Top 10, you permit the collection and use of your personal information as outlined below.

We recommend you should visit this page periodically to review any changes to the Privacy Policy. Your privacy is important to us. It is City Top 10’s policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate for product and service reviews/promotions/endorsements.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service.

What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us.

Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us. This policy is effective as of 2 January 2020.

Information We Collect: City Top 10 collects user submitted personally identifiable information through the account registration process; such as full name, email address, gender, year of birth and location information including city, province or zip code to identify you and send you notifications related to the use of the Service.

City Top 10 also collects user submitted photos, reviews, and ratings of local businesses. If you purchase a Professional Listing (as defined in the Terms and Conditions) we refer you to a third-party Payment Vendor (as defined in the Terms and Conditions) who will collect your credit card information to complete the transaction. City Top 10 will use the best image quality available for the benefit of the listing and the business being listed.

Therefore City Top 10 reserves the right to use the best quality images pertaining to a business being listed by way of downloadable content within web searches. If a listed business is to contact City Top 10 requesting image or text removal pertaining to their business, City Top 10 will abide the request and conduct immediate removal and deletion of any images and or text.

Some information collected is non-personally identifiable information, such as; your browser-type related information, IP address, requested URL, referring URL, timestamp, and the subject of advertisements you may have clicked on or scrolled over. How We Use Your Information: Information such as your screen name, profile photo and any personally identifiable information you have included in your questions or comments may be shown to friends or other users primarily in conjunction with Services of the City Top 10 Platform.

In addition, we may syndicate your questions or voting results from your questions to third parties, in which case your screen name and any personally identifiable information you have included in your questions or recommendations may be shown to users of such third party web sites.

We share and/or license your information with both our Partners and Merchants. As a user of the Service you acknowledge and agree that City Top 10 shall have the right to share and/or license your information with its Partners and Merchants and, in the event that you purchase a Professional Listing, with our pre-approved Payment Vendors.

We may also use your email address to send you newsletters, contest promotions, special offers and updates regarding our site, but you may choose not to receive email of this type by managing the subscriptions associated with your profile. Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message).

Our Partners may also send you emails with offers or information believed pertinent to you, but you may choose not to receive these emails in accordance with the Partner’s opt-out process. We and our Partners collect non personally identifiable information such as hashed data, click stream information, browser-type related information, IP address, requested URL, referring URL, timestamp data and the subject of advertisements clicked or scrolled over. Such information help us diagnose problems with our server, and to administer the City Top 10 Service, in order to provide the highest possible level of service to you.

In addition, we use this information to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the Platform and to inform advertisers of such information as well as the number of users that have been exposed to or clicked on, their advertisements.

Partners may utilize cookies, pixels, or other technologies to collect and use the non-personally identifiable information during your visits to ours and other web sites in order to provide advertisements about goods and services likely to be of greater interest to you. To learn more about this behavioral advertising practice or to opt-out of this type of advertising, you can visit the websites of the Digital Advertising Alliance at and Networking Advertising Initiative at

Transfer of Information:

We share and/or license your information with our Partners, Merchants, and Payment Vendors and may transfer your information to these parties during the course of providing the Service or for marketing campaigns. We also may syndicate your questions, lists or voting results from your contests to third parties, in which case your screen name and any personally identifiable information you have included in your questions, lists or recommendations may be shown to users of such third party web sites.

City Top 10 will disclose information about individual users to governmental or judicial authorities or law enforcement agencies, or to other individuals or entities in response to subpoenas, court orders, or other legal processes. Further, City Top 10 may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or to enforce or apply the terms and conditions of this Privacy Policy.

We reserve the right to transfer your personal information in the event of a transfer of ownership of City Top 10, such as an acquisition by or merger with another company. In such an event, the personal information about you is transferred and may become subject to a different privacy policy.

City Top 10 will notify you when information about you may be provided to third parties in ways other than explained above, and you will have the option to prevent such information sharing. Use of Cookies: Like most websites, City Top 10 requires cookies to function properly. Cookies are small text files that reside on a user’s computer and identify you as a unique user.

We use cookies to refine our site and simplify the user experience. For example, the use of cookies allows registered users to enter our site without explicitly typing in their email address and password every time. You should be aware that City Top 10 cannot control the use of cookies by advertisers or any information advertisers may gather from their use of cookies.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you certain features (e.g., customized delivery of information) available on the City Top 10 Platform.

Controlling Your Personal Information:

As a registered City Top 10 user, you can modify your personal information at any time by logging into your account and accessing the ”Settings” section of the site. If you wish to have your information removed or your account terminated, you can contact City Top 10

City Top 10 will use commercially reasonable efforts to functionally remove you and your personal information from the Platform. As with most websites, it may be impossible to remove your account and comments without some residual information being retained by City Top 10. Security: Your City Top 10 account is password-protected.

We use industry standard measures to protect your information that is stored within our database. We limit the access to your information to those employees who need access to perform their job function such as our customer service personnel. If you have any questions about the security at our website, please contact Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

You hereby acknowledge that City Top 10 is not responsible for any intercepted information sent via the Internet or via mobile carriers, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner. Children: The City Top 10 website is not directed to children. City Top 10 does not knowingly solicit information from any child under the age of 13. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child (or a parent or guardian) to inform him or her that we must have parental consent before receiving his or her personal information.

Third Party Links and Advertising:

Our website may contain links to third party websites to which we have no affiliation. City Top 10 does not share your personal information with those websites and is not responsible for their privacy practices. We suggest you read the privacy polices on these third party websites. We use third-party advertising companies to serve ads when you use our Platform. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

Notice of Privacy to Canadian Residents:

Under the Canadian Online Privacy Protection Act, we are required to inform users of our Platform who reside in Canada what information we have collected from you and information as to how to update or change that information. To receive this information, please send us a letter in writing at City Top 10, 2300 Compass Pointe Place, Victoria, B.C.

The letter should include what Personally Identifiable Information you would like updated or removed. Your letter must contain your name, address, and email address. Terms and Modifications to this Privacy Statement: By using the Platform, you signify your agreement to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Platform. City Top 10 may modify this Privacy Policy at any time. If a material change is made to this Privacy Policy and/or the way we use our users’ personally identifiable information, then we will post a prominent notice of the nature of such change on the first page of this Privacy Policy and also on our home page. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the site indicates your assent to any changes to this Privacy Policy.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


Businesses listed with City Top 10 are selected based on our Qualifications and set guidelines which include a review of all collective online reviews regarding a businesses conduct, ethics and practices. City Top 10 reserves the right to only post positive reviews on behalf of the businesses listed as they were selected for their overall review score found online.

If a negative review is posted to a business listing, City Top 10 will suspend the listing and inform the reviewer and business owner of the recent review received. We at City Top 10 know in some cases you cannot please everyone in the world of business. For this reason we believe giving a business the time and opportunity to respond to their customer or clientele and make it right to the best of their ability. 


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded Content From Other Websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data:

Visitor comments may be checked through an automated spam detection service. If you have questions about this Privacy Policy please contact us at  City Top 10 is based in Victoria, British Columbia. We have been researching local businesses and accepting public nominations since 2012.  

All rights reserved. The City Top 10 logo and name are trademarks of City Top 10. 2012-2021